Tenure: Assignment to the Infrastructure Support Analyst I category 10, Infrastructure Support Analyst II category 09, Infrastructure Support Analyst III category 08, or Senior Infrastructure Support Analyst category 07 will be determined by the candidate's education and experience. Position requires extended periods of sitting. Work experience in Agile environment with application teams a plus. Experience with ServiceNow, Azure DevOps, and VMware preferred. Must be familiar with Agile concepts and practices. Be innovative and possess ability to think out of the box. Ability to work successfully with minimal supervision. Strong initiative, high energy level and dynamic personality. Ability to work in a team environment to accomplish common goals and objectives. Ability to remain organized with multiple interruptions. Ability to prioritize and organize multiple tasks. Ability to set and manage priorities judiciously, meet expected timelines. Excellent written and oral communications and interpersonal skills required. Must have solid working knowledge of hyper-converged infrastructures, Linux operating systems, scripting languages, and tools. Administration experience in several technological disciplines including but not limited to Microsoft products, Active Directory, server management, VMware, VDI/Citrix, and Commvault. Additional training or certification in PowerShell Scripting, or RedHat Server leading to advanced certification.Ĭreditable Experience in Lieu of Education: Equivalent in technical training and/or directly relatable work experience.Įxperience/Skills: Three years' experience with server installation, management, and configurations. Training and/or successfully passed certificate exams in Cloud foundation, CompTIA A+, CompTIA Server+. Perform occasional after hours work and on-call as assigned.Īssist in training and mentoring of junior staff.Įducation: Minimum two-year postsecondary degree with technical focus. Take ownership for quality of work and accurate and timely completion of assignments. Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration.Īssist in active grooming and executing of tasks for prioritization and completion of work tasks.Ĭreate scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions.Įnsure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested.Īssist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities.Īdhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise.ĭemonstrate full understanding of how changes will impact the supported systems and all products that use those systems.Ĭoordinate and execute system install, configuration, integration, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. Maintain core infrastructure environment to include installation, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs.Īssist with maintenance and support of enterprise backup and recovery solutions Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value, and convenience to our members. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. This also includes installation/deployment, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment. Reports to: Supervisor, Infrastructure Support
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